Customer Harassment Policy

When making inquiries, please refrain from engaging in actions that exceed socially acceptable boundaries as a means to realize your requests (as listed below, but not limited to). If such actions are determined by us, we may refuse to respond. Furthermore, if deemed malicious by us, we will contact the police, lawyers, etc., and take appropriate action.

Violence, verbal abuse, nitpicking:

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    Acts such as raising one's voice, insulting remarks, defamation, personal denigration

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    Threats, intimidation, coercive behavior

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    Threats, intimidation, insults, unnecessary nitpicking, violation of human rights or privacy, sexual behavior towards individual employees

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    Slander on social media or other online platforms

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    Implied threats of exposure on social media or to the media

Excessive demands without legitimate reasons:

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    Requests for responses beyond the scope of contracts or terms (refund, service provision, etc.)

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    Demands for special treatment or verbal abuse based on a dominant position

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    Unauthorized visits to our offices without permission or appointments

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    Demands for apologies or explanations during visits or calls without reasonable grounds

Time constraints/repetitive behavior:

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    Prolonged detention on irrelevant matters unrelated to the products or services being provided

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    Excessive repetition of complaints or requests

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    Repetitive unilateral claims or pointing out matters already responded to by us

False statements:

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    Providing false information or making false accusations to us

Others:

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    Remarks or behaviors that we determine as customer harassment towards our employees

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    Nuisance behaviors affecting the handling of other customers

*The definition of harassment behaviors above is based on the " Customer Harassment Prevention Company Manual" published by the Ministry of Health, Labour and Welfare.

Enactment date: April 3, 2024

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